Terms & Conditions

Terms & Conditions

Last updated: 26-04-2026

Welcome to RPMY Ltd. These Terms & Conditions explain the rules for using our website, placing orders, and purchasing products from us.

By using this website or placing an order with us, you agree to these Terms & Conditions. If you do not agree, please do not use our website.

  1. Business Information

This website is operated by RPMY Ltd.

Website: https://rpmyltd.uk
Email: info@rpmyltd.uk
Phone / WhatsApp: +44 7768138073
Address: Flat 6, Landon Road, Croydon, CR0 2RL, United Kingdom

  1. Products and Services

RPMY Ltd supplies beverage-related products and solutions to customers, retailers, distributors, and event organisers.

We aim to ensure that all product descriptions, images, prices, and availability details on our website are accurate. However, small differences may occur, and product packaging or appearance may vary from images shown on the website.

  1. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

An order is only accepted once we confirm it by email, phone, WhatsApp, or other written confirmation. We reserve the right to refuse or cancel an order where:

  • The product is unavailable
  • Payment has not been received or authorised
  • Delivery cannot be made to your location
  • There is an error in product information or pricing
  • We suspect fraud, misuse, or unlawful activity
  1. Pricing and Payment

All prices shown on our website are in British Pounds Sterling (£) unless stated otherwise.

Prices may change at any time without prior notice. However, price changes will not affect orders that have already been confirmed.

Payment must be made using the payment methods available on our website or agreed with us directly.

  1. Delivery

We will make reasonable efforts to deliver your order within the estimated delivery timeframe provided.

Delivery times are estimates only and may be affected by stock availability, courier delays, weather, public holidays, or other events outside our control.

Customers must provide accurate delivery information. We are not responsible for failed or delayed delivery caused by incorrect or incomplete address details provided by the customer.

  1. Order Collection

If collection is available, we will provide collection instructions after your order is confirmed.

Customers must collect orders within the agreed timeframe. Proof of order confirmation may be required at the time of collection.

  1. Cancellations

If you are a consumer purchasing online, you may have the legal right to cancel your order within 14 days, unless an exemption applies.

To request a cancellation, contact us at:

Email: info@rpmyltd.uk
Phone / WhatsApp: +44 7768138073

Cancellation rights may not apply to certain products, including:

  • Perishable goods
  • Sealed goods that are not suitable for return for health or hygiene reasons once opened
  • Custom, special-order, or personalised products
  • Products that have been damaged or used after delivery
  1. Returns and Refunds

If your item is faulty, damaged, incorrect, or not as described, please contact us as soon as possible.

To process a return or refund, we may ask for:

  • Your order number
  • Photos of the product or packaging
  • A description of the issue
  • Proof of purchase

Refunds will usually be made using the original payment method.

Products must be returned unused, unopened, and in their original packaging unless the product is faulty or damaged.

  1. Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within 48 hours of delivery.

Please keep the product, packaging, and delivery label until the issue has been reviewed.

  1. Age-Restricted Products

If we sell age-restricted products, including alcoholic beverages, you must be legally permitted to purchase them in the United Kingdom.

We reserve the right to request age verification and refuse sale or delivery where valid proof of age is not provided.

  1. Business and Wholesale Orders

For retailers, distributors, event organisers, or wholesale customers, separate pricing, delivery terms, minimum order quantities, and payment arrangements may apply.

Any separate written agreement between RPMY Ltd and a business customer will take priority over these general Terms & Conditions where there is a conflict.

  1. Website Use

You agree not to misuse this website. You must not:

  • Use the website for unlawful purposes
  • Attempt to hack, damage, overload, or disrupt the website
  • Copy or reproduce website content without permission
  • Submit false, misleading, or harmful information

We may restrict or block access to the website if we believe it is being misused.

  1. Intellectual Property

All content on this website, including text, images, logos, graphics, product information, and layout, belongs to RPMY Ltd or its licensors unless stated otherwise.

You may not copy, reproduce, modify, or distribute our website content without written permission.

  1. Limitation of Liability

We are responsible for losses that are a direct and foreseeable result of our breach of these Terms & Conditions.

We are not responsible for:

  • Indirect or consequential losses
  • Loss of profit, revenue, business, or opportunity
  • Delays caused by third-party couriers or events outside our control
  • Website downtime or technical errors outside our reasonable control

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so.

  1. Privacy

Your personal information will be handled in accordance with our Privacy Policy.

You should have a separate Privacy Policy page explaining how customer data is collected, used, stored, and protected.

  1. Changes to These Terms

We may update these Terms & Conditions from time to time.

The latest version will always be available on this page. Continued use of our website after changes are published means you accept the updated terms.

  1. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes will be subject to the courts of England and Wales.

  1. Contact Us

For questions about these Terms & Conditions, please contact us:

RPMY Ltd
Flat 6, Landon Road, Croydon, CR0 2RL, United Kingdom

Email: info@rpmyltd.uk
Phone / WhatsApp: +44 7768138073

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